Returns and Exchange Policy
For U.S. Orders:
Here at Fedore Accessories we understand that jewelry is a personal investment, and we want to make sure everything is perfect for our valued customers. If you're not totally obsessed with your Fedore Accessories purchase, you may return it for a store credit refund or a replacement item. Return requests may be submitted only for unworn merchandise within 7 days from the date of delivery. Packaging must be included in the returned package (card inserts, jewelry box, gift cards) or fees may be deducted from the total refund amount. A refund in the form of store credit will be issued once the return is processed. A 10% restocking fee will be deducted from the amount issued.
Unfortunately, we can not accept returns or issue refunds for worn items, custom-made nameplates, nor custom made photo pendants. Neither of these are eligible for return unless there were mishaps that occurred prior to shipment or a repair is required.
Fedore Accessories reserves the right to refuse returns that do not meet the requirements of approval.
All returned merchandise is subject to quality assurance inspection. If your returned merchandise does not pass quality assurance inspection it may be returned to you, and the refund shall be voided.
Fedore Accessories allows exchange request for unworn items. The request must be submitted within 7 days of the postmarked delivery date. Exchanges are only available for items we have in stock. If the item the customer would like to exchange for is more expensive than the item the customer originally bought, the customer will be responsible for the difference in price. The customer will be responsible for any shipping fees associated with the exchange. Fedore Accessories reserves the right to deny any exchange request if the returned items are damaged or worn.
HERE'S HOW TO RETURN YOUR ITEM(S):
1. Visit our returns center: https://fedoreaccessories.returnscenter.com/ . Fill out the email and order number on the form to retrieve your order details.
2. Choose the item(s) you need to return. Once chosen, select your reason for return. Then submit your return request; once your return request is submitted it is subject for review.
3. Please note it may take up to 3 business days to review your return request. However once your return request is reviewed and approved you will be emailed specific instructions on where to return your order. In certain cases you will be provided with a FREE return label, please ensure to print it out and attach it securely to your shipping box.
4.Seal up the box and drop it off anywhere in the U.S. mail !
Look out for an email confirmation—we’ll let you know when your return is received and processing! All returned merchandise is subject to quality assurance inspection. If your returned merchandise does not pass quality assurance inspection it may be returned to you, and the refund shall be voided.
Any questions about your return? Contact us at firstname.lastname@example.org
In the rare case that your jewelry was damaged during delivery or defective the customer must contact Fedore Accessories within 7 days. Fedore will file an insurance claim with Route Shipping Insurance on your behalf or request the customer completes a return request. Route Shipping Insurance will decide to replace the item or reimburse.
If you wish to cancel an order you may contact customer service at email@example.com within 24 hours of placing your order. Unfortunately we can not process cancellations or refunds after 24 hours.
By purchasing from www.avanteshowroom.com, you accept and agree these terms and services.